FreeGuides Master Knowledge Base

Platform Basics & Value

20 Q&A

Digital Compendium (House Info)

24 Q&A

Marketing & Pop Ups

15 Q&A

AI Receptionist (Eli)

22 Q&A

Recommendations (The Map)

17 Q&A

Self-Guided Tours

18 Q&A

Guest Group Chat

20 Q&A

Activities

9 Q&A

Profile & Branding

8 Q&A

Analytics

11 Q&A

Physical Setup & QR Codes

12 Q&A

A one-off setup job — work through these in order when you're installing FreeGuides at a property.

Canva Templates

Ready-to-use marketing materials for your property. Click to open in Canva.

A4 Poster

Key Card Insert

Reception Staff Printout

Reception Displays

Vertical Screen

Horizontal TV

Graphic for Emails/Web

Events

13 Q&A

Support & Admin

8 Q&A

Contact Details & PMS / Services

4 Q&A

FreeGuides Master Knowledge Base

What are you trying to do?

Platform Basics & Value

1What is FreeGuides?0

2Why was it started?0

3What is the "Single QR" philosophy?0

4Does it require an app?0

5How many rooms use FreeGuides?0

6What is the main goal?0

7Is it free?0

8Where can I see a cost breakdown?0

9Can guests use it after they leave?0

10Is it secure?0

11Does it work on old phones?0

12How do I log in?0

13What if I forget my password?0

14How many languages are supported?0

15Can I use this for non-hotel properties?0

16How is the new dashboard organised?0

17How do I jump to any page or setting instantly?0

18Where are Tutorial, Help, Feedback and this FAQ inside the app?0

19Is there a guided tour for new managers?0

20We have multiple properties — do we need separate profiles?0

Digital Compendium (House Info)

1What is the Compendium?0

2How do I make it personal?0

3How do I add a category or a SmartCard?0

4How do I edit, re-icon, hide or delete a category?0

5What are "Highlights"?0

6Can I hide the Wi-Fi password from the public?0

7How do I edit text?0

8How do I add a new line without a big space?0

9How do I create a new content block?0

10Can I add images?0

11Can I add YouTube videos?0

12What is an "Accordion"?0

13When should I use accordions?0

14How do I reorder categories?0

15How do I promote a temporary "Pop-up" event?0

16Can I add a link to our WhatsApp?0

17Can I add a PDF menu?0

18Can I link to my direct booking engine?0

19Does the compendium translate?0

20How many categories should I have?0

21How do I add a Spotify playlist to my profile?0

22Can I show a category only on certain dates, days or hours?0

23What content blocks can I use inside a category?0

24What is a SmartCard?0

Marketing & Pop Ups

1How do I get more Google reviews?0

2Should I offer a free drink for a review?0

3When should the review popup appear, and how do I stop it annoying guests?0

4How do I send a welcome message from the GM?0

5Which popup templates come built in?0

6Can I show a popup only at breakfast or dinner time?0

7What does the guest actually see?0

8What are pop-ups used for?0

9How do I control when pop-ups appear?0

10Can I offer incentives through pop-ups?💡Pro Tip0

11Can pop-ups be time-based?0

12What is the check-in script staff should use?💡Pro Tip0

13What is the "Leaving Script" for guests heading out?0

14How do I handle solo travellers at check-in?💡Pro Tip0

15Should we remove old "need to know" posters from rooms?💡Pro Tip0

AI Receptionist (Eli)

1Who is Eli?0

2How is she trained?0

3Does Eli use the whole internet?0

4Does she know my local tips?0

5What if a guest asks a question not in the compendium?0

6What is the "Troubleshooting" secret?💡Pro Tip0

7How do I format troubleshooting?0

8Can Eli handle sick guests?0

9How many times does she try to solve a problem?0

10Can I see the chat logs?0

11Does she speak Mandarin/Spanish?0

12What is "Custom Instructions"?0

13How do I set the custom instructions?0

14Can she handle "Tickets"?0

15Does she know the Wi-Fi password?0