FreeGuides

Master Knowledge Base

FreeGuides Master Knowledge Base

Everything you need to know about FreeGuides. Search 150+ questions across 11 categories.

⌘K

Explainer Video

Pricing Calculator

Support Email

Platform Basics & Value

15 Q&A

Digital Compendium (House Info)

21 Q&A

AI Receptionist (Eli)

18 Q&A

Recommendations (The Map)

16 Q&A

Self-Guided Tours

14 Q&A

Guest Group Chat

15 Q&A

Activities (GetYourGuide)

8 Q&A

Profile & Branding

9 Q&A

Analytics

9 Q&A

Marketing & Physical Setup

9 Q&A

Canva Templates

Ready-to-use marketing materials for your property. Click to open in Canva.

Graphic for Emails/Web

Support & Admin

10 Q&A

FreeGuides

Master Knowledge Base

FreeGuides Master Knowledge Base

Everything you need to know about FreeGuides. Search 150+ questions across 11 categories.

⌘K

Explainer Video

Pricing Calculator

Support Email

Platform Basics & Value

15 Q&A

Digital Compendium (House Info)

21 Q&A

AI Receptionist (Eli)

18 Q&A

Recommendations (The Map)

16 Q&A

Self-Guided Tours

14 Q&A

Guest Group Chat

15 Q&A

Activities (GetYourGuide)

8 Q&A

Profile & Branding

9 Q&A

Analytics

9 Q&A

Marketing & Physical Setup

9 Q&A

Canva Templates

Ready-to-use marketing materials for your property. Click to open in Canva.

Graphic for Emails/Web

Support & Admin

10 Q&A

FreeGuides Master Knowledge Base

Platform Basics & Value

1What is FreeGuides?

2Why was it started?

3What is the "Single QR" philosophy?

4Does it require an app?

5How many rooms use FreeGuides?

6What is the main goal?

7Is it free?

8Where can I see a cost breakdown?

9Can guests use it after they leave?

10Is it secure?

11Does it work on old phones?

12How do I log in?

13What if I forget my password?

14How many languages are supported?

15Can I use this for non-hotel properties?

Digital Compendium (House Info)

1What is the Compendium?

2How do I make it personal?

3How do I add a category?

4How do I change a category icon?

5What are "Highlights"?

6Can I hide the Wi-Fi password from the public?

7How do I edit text?

8How do I add a new line without a big space?

9How do I create a new content block?

10Can I add images?

11Can I add YouTube videos?

12What is an "Accordion"?

13When should I use accordions?

14How do I reorder categories?

15Can I hide info for the off-season?

16How do I promote a temporary "Pop-up" event?

17Can I add a link to our WhatsApp?

18Can I add a PDF menu?

19Can I link to my direct booking engine?

20Does the compendium translate?

21How many categories should I have?

AI Receptionist (Eli)

1Who is Eli?

2How is she trained?

3Does Eli use the whole internet?

4Does she know my local tips?

5What if a guest asks a question not in the compendium?

6PRO TIPWhat is the "Troubleshooting" secret?

7How do I format troubleshooting?

8Can Eli handle sick guests?

9How many times does she try to solve a problem?

10Can I see the chat logs?

11Does she speak Mandarin/Spanish?

12How do I turn her on?

13What is "Custom Instructions"?

14How do I set the custom instructions?

15Can she handle "Tickets"?

16Does she know the Wi-Fi password?

17Can she upsell?

18What if she says something wrong?

Recommendations (The Map)

1What is the Recommendations tab?

2What can I highlight?

3How do I add our own Hostel Bar/Cafe?

4How do I make my own F&B preferred?

5How do I give a guest a discount?

6Can I earn commission?

7Can I add an ATM or Pharmacy?

8How do I reorder locations?

9Do I need to upload photos?

10Can I add an action button?

11Can I add a "Secret Lookout"?

12Does it show opening hours?

13How many spots per category?

14Can I have a "Staff Favourites" section?

15Can I promote sister hostels?

16Can I hide recommendations?

Self-Guided Tours

1What is a Self-Guided Tour?

2Who makes the tours?

3What is the "AI Tour Generator"?

4Can I use a real staff photo for the guide?